Service & support — report a fault or ask for help
Fill in the form below: tell us the machine, what is happening and how best to reach you. A service technician will contact you within one business day.
How a service request works
01
Fill in the form
Machine model, a description of the problem and, if available, a photo of the error or the VPanel message.
02
Diagnostics
We contact you by phone or email and often solve the problem remotely or with instructions.
03
On-site service
If needed, we visit your lab or arrange service with genuine parts.
Service & support
What comes from the manufacturer, and what comes from us as a partner.
From the manufacturer (DGSHAPE)
- VPanel for DWX
- Control the machine from your computer and get notified when jobs finish or errors occur.
- DGSHAPE CLOUD
- Access via your DGSHAPE account. Insights: remote monitoring and productivity reports; on the DWX-53D and DWX-53DC, also a camera in the milling chamber.
- DGSHAPE Care
- Manufacturer support for DGSHAPE machine users.
- Maintenance
- On the DWX-52Di Plus and DWX-53D, users can replace the spindle themselves.
From us (CS DIGITAL)
- Installation and training in your lab
- Service, diagnostics and genuine spare parts
- Help choosing materials and CAM software
- Local-language contact in the same time zone
- Support for DOF scanners and Exocad software
Service request and support enquiry
The enquiry type is already set to “Service”. Describe the problem in your message and include the serial number if you have it. Fields marked * are required.